4 Ways to Re-engage Your Staff

  by Kristin Youngberg, Vetel Diagnostics When I was working as a veterinary technician, I experienced the unhealthy work environment that can blight a practice from cramming underpaid, overworked staff members into a small, high-stress and fast-paced office. The demand to produce quick and efficient work was a priority over quality and empathy. Many of my coworkers were nearing burnout and had lost the compassionate spark for animals that had brought them into the profession in the first place. I remember [...]


Bridging the Generational Divide

  by Kristin Youngberg, Vetel Diagnostics Millennials have recently supplanted Baby Boomers as the largest pet-owning population in the U.S. However, there are still many pets owned by Generation X, The Boom Generation, and some of the Silent Generation. Each generation has a different style of pet-ownership, and communication preference with their veterinary practitioner, than the one before it. Cater to these preferences and adapt to your client’s viewpoint, and you’ll have a client loyalty base that is second to none. The [...]